Shipping policy
We currently offer £5 Flat Rate UK wide shipping. Free express UK wide shipping for orders over £100.
Tracking advice is provided and will be sent to the primary email made with your order.
Tiny Tones ("we" and "us") is the operator of (https://www.tinytones.uk ("Website"). By placing an order through this Website you will be agreeing to the terms below. These are provided to ensure both parties are aware of and agree upon this arrangement to mutually protect and set expectations on our service.
1. General
Subject to stock availability. We try to maintain accurate stock counts on our website but from time-to-time there may be a stock discrepancy and we will not be able to fulfil all your items at time of purchase. In this instance, we will fulfil the available products to you, and contact you about whether you would prefer to await restocking of the backordered item or if you would prefer for us to process a refund.
PRE-SALE ITEMS - From time to time we will offer pre purchase on certain in demand items. These items will be paid for in full at the time of the order and will be dispatched once available. Estimated stock arrival time frames are an estimate only and should any person be no longer happy to wait for the item, they may request a full refund at any time prior to dispatch. If a pre-sale order has additional available items, these items will be held for shipping until the pre-sale item becomes available.
2. Shipping Costs
We currently offer £5 Flat Rate UK wide shipping. Free express UK wide shipping for orders over £100.
At other times shipping costs may be calculated during checkout based on weight, dimensions and destination of the items in the order. Payment for shipping will be collected with the purchase.
Tiny Tones may offer free or flat rate domestic standard shipping from time to time. Free or flat rate shipping offers do not include express or international shipping, unless specifically stated.
If you have any questions about our express shipping options please email us at hello@tinytones.uk
3. Delivery Terms
3.1 Transit Time Domestically
In general, domestic UK shipments are in transit for 48 hrs from dispatch.
3.2 Warehouse Hours and Dispatch
Our warehouse operates on Monday - Friday during standard business hours, except on national holidays at which time the warehouse will be closed. In these instances, we take steps to ensure shipment delays will be kept to a minimum. If an order is placed before 1pm AEST it will be dispatched the same day. If placed after that time they will be dispatched the next business day. Parcels are not collected by couriers on public holidays so will leave the next business day.
If you have purchased during a sales event, please allow an extra 2-3 business days for dispatch due to larger volumes. If you have particular timeframe to receive your order, please contact us prior to confirm at hello@tinytones.uk .
3.3 Change Of Delivery Address
For change of delivery address requests, we are able to change the address at any time before the order has been dispatched.
3.5 Items Out Of Stock
If an item is out of stock, we will wait for the item to be available before dispatching your order. Existing items in the order will be reserved while we await this item.
3.6 Delivery Time Exceeded
If delivery time has exceeded the forecasted time, please contact us at hello@tinytones.uk so that we can conduct an investigation.
4. Tracking Notifications
Upon dispatch, customers will receive a tracking link from which they will be able to follow the progress of their shipment based on the latest updates made available by the shipping provider.
5. Parcels Damaged In Transit
If you find a parcel is damaged in-transit, if possible, please reject the parcel from the courier and get in touch with our customer service. If the parcel has been delivered without you being present, please contact customer service with next steps.
6. Duties & Taxes - VAT
Prices exclude VAT but will be applied at checkout prior to payment.
7. Cancellations
If you change your mind before you have received your order, we are able to accept cancellations at any time before the order has been dispatched. If an order has already been dispatched, please refer to our refund policy.
8. Insurance
Parcels are insured for loss and damage up to the value as stated by the courier.
9. Process for parcel damaged in-transit
We will process a refund or replacement as soon as the courier has completed their investigation into the claim.
9.1 Process for parcel lost in-transit
We will process a refund or replacement as soon as the courier has conducted an investigation and deemed the parcel lost.
10. Customer service
For all customer service enquiries, please email us at hello@tinytones.uk